Dealing with water leaks
A water leak, no matter how small, can be worrying and disruptive. In this guide we help you act to minimise the impact of a leak, and get it repaired as quickly as possible.
A water leak, no matter how small, can be worrying and disruptive. In this guide we help you act to minimise the impact of a leak, and get it repaired as quickly as possible.
The first thing is to understand how serious the leak is.
As a precaution, there are a number of steps to follow:
If it’s a small but persistent leak, and the water could build up and cause damage, then the first step is to try and contain it.
Finally, if your home is still within its two year warranty period then please get in touch using the contact box on this page. If you are outside your warranty period you will need to call a plumber.
Sometimes small amounts of water can make their way past the seals around the edges of baths and showers.
Occasionally leaks can arise when a waste pipe is faulty, damaged, or a joint stops being watertight. Sometimes they might be obvious, for instance drips underneath a sink, and other times you might notice something like damp appearing on the ceiling under your bathroom. The leaked water will only appear when you use the waste pipe in question, for instance when you run a tap or empty a bath.
Our teams are on hand when you need us, especially in the event of an emergency.
The New Home Customer Care Team is available via phone and email.