Your loft

If you live in a house rather than an apartment, you’ll probably have a loft space, usually reached through a hatch in the ceiling of a top floor landing or room.

Your loft is not a living area and is not designed for storage. If you do need to go into the loft be careful to only step on the wooden beams and not in between, as you could break through the ceiling below!

Insulation in your loft

You may have ‘loose’ insulation quilt laid in between the ceiling joists, or your home may have been built using a prefabricated roof system, which will include the insulation in the sloping ceiling.

Loft

Storage in your loft

Your loft isn’t designed for storage. We wouldn’t recommend it for such because:

  • As it’s at the top of your house the temperature can vary quite a lot. It tends to be more humid, which could cause items stored there to become damp or even mouldy.
  • There will often be air vents set into the eaves to allow airflow through the roof space. Using your loft for storage may affect this airflow and cause condensation to form.
  • We would also not recommend boarding your loft space. Again, we can’t accept responsibility for any damage caused.

Wiring for a TV aerial

Please refer to our TV connections guide.

Roof leaks

If you suspect you have a leak in your roof, please refer to our roofing guide.

Why can I see daylight in my loft space?

Daylight can enter your loft space and this is likely to be from air vents in your roof, which assist with ventilation.

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Emergency

Our teams are on hand when you need us, especially in the event of an emergency.

Get in touch

The New Home Customer Care Team is available via phone and email.