Caring for your worktops
Laminate Worktops
- Laminate worktops are designed for easy maintenance and to be long lasting with a little help from you.
- Everyday stains such as coffee spills and finger marks clean up easily with a damp cloth, whilst tougher stains may require the use of a non-abrasive, non-acidic cleaner, applied with a soft bristled brush.
- Although they offer resistance to scratches, always use a cutting board when using sharp objects.
- Never place hot pans or dishes directly onto surfaces, always use a heat resistant mat to avoid damaging the worktop.
Earthstone Worktops
- It’s recommended that you clean Earthstone work surfaces often with a mild detergent and water, followed by rinsing it with warm water and drying the surface.
- Weekly polishing should return the surface to its original condition.
- You should not place hot pans directly onto Earthstone work surfaces as this may cause damage.
- Spills should also be removed immediately using a mild detergent to prevent staining.
Unit care
- Cupboard doors have been made to withstand the normal wear and tear associated with everyday kitchen life and are treated to resist normal household cleaning products. However, any spills should be wiped immediately and dried thoroughly. If you have spilt any oil-based substance such as butter or cooking oil, it should be wiped away immediately to prevent staining.
- Avoid placing electric kettles, toasters and steamers directly below wall units and on worktop joints to minimise condensation.
- Doors and drawers should be wiped clean with warm water and a damp cloth containing a mild detergent, such as washing up liquid. You should avoid the use of scouring pads or wire wool and not use abrasive cleaning agents.
My kitchen drawers/doors need aligning, is this covered under the warranty?
- Minor adjustments to your kitchen doors and drawers are not a defect and are considered normal home maintenance.
My under-unit light bulbs need replacing, are these covered by my warranty?
- Consumables such as light bulbs are classed as normal home maintenance and as such would not be covered by your warranty.
Further information
Further information regarding caring for your new kitchen can be found online using the following links:
If you have a Symphony Kitchen, please visit My Symphony.
If you have a Moores Kitchen, please visit Moores Kitchen Support.
Emergency
Our teams are on hand when you need us, especially in the event of an emergency.
Get in touch
The New Home Customer Care Team is available via phone and email.