Your contact options

Thank you for your email, this is an automated response to let you know your message has been received successfully.

Our Customer Care teams aim to respond to you within 3 working days.

Should you have an emergency within normal office hours we ask you to contact your local New Home Customer Care team - their details can be found on the previous Contact Options page. If your emergency occurs outside of normal office hours (between 5pm and 9am weekdays or at the weekend) please telephone 0345 601 6085. This line will not be operational during normal office hours.

Your message will now be passed to your local David Wilson Homes team, who will be in touch with you within the next 3 working days.

Your message will be passed to your local David Wilson Homes team.

We are sorry to hear you have an emergency.

We need to ensure your issue receives prompt attention. If you’re contacting us within office hours (Monday to Friday, 9am to 5pm) please call your local New Home Customer Care team.

If you’re contacting us about an emergency outside office hours, please call our Emergency Out of Hours team on 0345 601 6084.

In the meantime, your message will now be passed to your local New Home Customer Care team.

We are sorry to hear you have a complaint.

Your message will now be passed to your local New Home Customer Care team who will acknowledge receipt of your complaint within 2 working days.

Your message will now be passed to your local New Home Customer Care team. They will respond to you in the next 3 working days.

We are sorry to hear that you need to report an issue. Your message will now be passed to your local New Home Customer Care team who will be in touch with you within the next 3 working days.

If your issue is an emergency and you’re contacting us within office hours (Monday to Friday, 9am to 5pm), please call your local New Home Customer Care team immediately.

If you’re contacting us outside office hours and your issue is an emergency, please call our Emergency Out of Hours team on 0345 601 6084.

If you are contacting us to make a complaint, please either resubmit an online form selecting ‘Formal complaint’ from the drop down list or email your local New Home Customer Care team. We acknowledge complaints within 2 working days.