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Answers to the most common issues can be found in our home owner guides. Have you tried searching for your issue?

We are committed to making it easier for you to communicate with us. Please let us know if you require any specific help or support, so that we are able to provide you with the best service we can.

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    Our Customer Care teams aim to respond to you within 3 working days.

    Should you have an emergency within normal office hours we ask you to contact your local New Home Customer Care team - their details can be found on the previous Contact Options page. If your emergency occurs outside of normal office hours (between 5pm and 9am weekdays or at the weekend) please telephone 0345 601 6085. This line will not be operational during normal office hours.

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    Our teams are on hand when you need us, especially in the event of an emergency.